Shower Failed or Bath Leaking? One Call Covers Both

Electric showers, mixer valves, pumps, leaking trays, bath taps, wastes and cracked baths, repaired or replaced by the same plumber.

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Read every review on the reviews page.

Justin

5 out of 5 stars, review from Trustpilot

Superb service, came same day and did an amazing job sorting out my blocked sink. Definitely would use again.

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David Page

5 out of 5 stars, review from Trustpilot

Norbert was very helpful and friendly. He fixed a leak I had in my bathroom very quickly. Definitely will use again!

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Verified reviewer, job in TN13

10/10 on Checkatrade

Replace broken toilet cistern

Very speedy response to job request on this website, Norbert called within seconds and agreed to call in for quote later today. Came when said he…

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Rob

5 out of 5 stars, review from Trustpilot

True definition of 24/7 great service. Very helpful used his services on 2 occasions went above and beyond each time. Great guy keep up the good work.

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Anna

5 out of 5 stars, review from Trustpilot

Excellent communication, explained issue well, supplied a clear itemized quote, good workmanship and overall high efficiency. Would hire again.

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Verified reviewer, job in TN13

10/10 on Checkatrade

Unblocked of blocked sewerage drains

Emergency call out on a Sunday evening. Very prompt and came straight away. Sorted the problem straight away and at a fair price for a Sunday night…

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Di

5 out of 5 stars, review from Trustpilot

We always use Norbert’s plumbing service at our restaurant. He is always on time and fully understand what needs to be done. Highly recommend !

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Thomas Dixon

5 out of 5 stars, review from Trustpilot

Excellent work - very efficient. Friendly service. I would highly recommend to others.

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Verified reviewer, job in E16

10/10 on Checkatrade

Leaking pipe behind a laundry machine

Norbert did the job well and efficiently. He was available at short notice to help.

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Ania Hampton

5 out of 5 stars, review from Trustpilot

Excellent service. Work undertaken in a timely thorough and clean manner. Operator was friendly informative and totally professional. Highly…

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Joe

5 out of 5 stars, review from Trustpilot

Knowledgable and trustworthy

This firm is professional and do the job well. They turned up on time and they are very knowledgeable. Very trustworthy. I highly recommend them.

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Verified reviewer, job in TN4

10/10 on Checkatrade

Clean out blocked drain, used camera to ensure pipework was in good condition.

The quality of the work completed was extremely high, the engineer did not finish the job until he was satisfied the drain was completely clean as…

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Harriet Boulding

5 out of 5 stars, review from Trustpilot

Great service! Norbert is very professional and I am very pleased with the result. Will be recommending him.

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Csaba Nyako

5 out of 5 stars, review from Trustpilot

Very professional service from start to finish. Norbert was friendly and knowledgeable and kept me informed at all stages.

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Verified reviewer, job in TN15

10/10 on Checkatrade

Fixing a new radiator to the wall and updating pipe work to remove valves on our open heating system

Norbert was absolutely brilliant. He offered great advice, worked efficiently and left everything tidy and well completed. He was also friendly and…

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Lauren Ford

5 out of 5 stars, review from Trustpilot

Great service for emergency work

I called Vision Plumbing as I could hear water gushing underneath my kitchen. He was able to attend quickly, and found and resolved the issue at a…

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Tunde Ogunniyi

5 out of 5 stars, review from Trustpilot

Prompt emergency response

Norbert was one of several emergency plumbing services I rang overnight after being disappointed by another plumber when seeking assistance for a…

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Verified reviewer, job in SE15

10/10 on Checkatrade

Replacing kitchen tap AND replacing pipes under kitchen sink

After exchanging a few text messages Norbert turned up the following day on time with the replacement parts and completed the work in a very…

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SafeContractor Approved badgeVision Plumbing is a SafeContractor approved business

Failed Fittings Fixed, Not Bathrooms Refitted

Electric showers, mixer valves, pumps, leaking trays, bath taps, wastes and cracked baths, repaired or replaced by the same plumber. Norbert replaces failed fittings but does not fit out bathrooms or re-enamel baths.

Old bath waste and trap, cracked and leaking under the bath

Signs It Is Time To Call

  • The shower runs hot then cold, or never gets hot
  • A trickle where there used to be a proper flow
  • A stain on the ceiling under the bathroom
  • A bath that flexes, creaks or has a visible crack
  • Water sitting in the bath after the plug is out
  • Black or split silicone along the bath edge
New bath waste and trap fitted under the bath

Showers that have stopped working

Most shower faults fall into three groups: wrong heat, weak flow, or water going where it should not. Norbert diagnoses the fault first, and says so when a replacement on the existing supply makes more sense.

  • Electric shower with no heat: burnt-out element or failed pressure switch
  • A trickle: scaled flow valve, scaled showerhead or a tired pump
  • Mixer temperature swings: a worn thermostatic cartridge
Stylish shower setup with chrome fixtures and clean white tiles.

Leaks from trays and wastes

A stain on the ceiling below a shower is one of the most common calls. Resealing and renewing the waste solves most of them.

  • A failed seal where the tray meets the wall
  • A loose or perished waste under the tray, or cracked grout
  • Less obvious sources found by water leak detection with the tray still in
A close-up of a silver shower head in front of lush green leaves, outdoors.

Baths, taps and wastes

The bath half of the job is just as common. When the bath itself cracks, flexes underfoot or has a failed joint, a new one goes in the same position.

  • Dripping or seized bath taps, explained on the leaking tap repair page
  • Perished wastes and overflows, blocked traps, split or black silicone
  • New baths reconnected to the existing supply and waste, with new panels
A detailed view of a shower head outdoors with drops flowing and a blurred sunset background.

Where the job stops

Replacing a failed fitting is Norbert’s work. Fitting out a room is not. Within those lines, every repair and replacement across Kent, Surrey, Sussex and south-east London carries a one year warranty on parts and labour.

  • No bathrooms, wet rooms or ensuites fitted, and no tiling
  • No re-enamelling or resurfacing of baths
  • A chipped but sound bath needs a resurfacing specialist

Why people ring Norbert

  • 20+

    Years in plumbing
  • 1 year

    Warranty on parts and labour
  • 24/7

    Emergency call-out
  • 1

    Plumber, start to finish

What the job covers

  • Electric shower repair and replacement

    Diagnosing a failed element, pressure switch or flow valve, or swapping a worn-out unit for a new one on the existing supply.

  • Mixer and thermostatic valves

    Replacing cartridges and thermostatic elements when the temperature swings, the flow drops or the valve drips.

  • Shower pumps

    Repairing or replacing a pump that has gone noisy, stopped starting or no longer lifts the pressure it should.

  • Leaking trays and enclosures

    Resealing trays, renewing wastes and fixing the leaks that show up as a stain on the ceiling below.

  • Bath taps, wastes and seals

    Leaking or seized bath taps, failed wastes and overflows, traps, panels and a fresh silicone seal.

  • Cracked bath replaced

    Removing a cracked or failed bath and fitting a new one in the same position, reconnected to the existing supply and waste.

How a job with Norbert runs

No call centre and no hand-offs. The same man takes the call, quotes the work and does it.

  1. 01

    You call or send the form

    Tell Norbert what is happening. He rings back himself to ask the questions that matter before anyone drives out.

  2. 02

    He comes out and quotes

    He looks at the job, explains what has failed and what the fix involves, and gives you the quote before work starts.

  3. 03

    The work is done and tested

    Fixed, tested and cleaned up, with a one year warranty on parts and labour for the work he has done.

Often needed alongside bath & shower repair

  • Leaking Tap Repair

    Dripping and leaking taps repaired or replaced in kitchens, bathrooms and utility rooms, with a one year warranty.

  • Leak Detection

    Hidden water leaks located with thermal imaging and acoustic equipment, so the repair starts in the right place.

  • Plumber

    Everyday plumbing repairs and replacements from Norbert himself, backed by over 20 years' experience and a one year warranty.

Bath & Shower Repair: questions answered

01Is it cheaper to repair or replace a shower?

It depends on the fault and the age of the unit. A thermostatic cartridge, a pressure switch or a flow valve is usually worth replacing. An electric shower more than ten years old with a burnt-out element and scale throughout is often better replaced, and on the same supply the swap is straightforward. Norbert will tell you what he has found and give you both options where both are sensible.

02Why does my shower keep going hot and cold?

On a mixer shower, the usual cause is a worn or scaled thermostatic cartridge that can no longer balance hot and cold as pressures change. It can also be a failing pump, or someone using water elsewhere in the house on a system without a balanced supply. On an electric shower, it points to a failing flow valve or element. Each has a different repair, which is why diagnosis comes first.

03Can you replace a cracked bath without redoing the bathroom?

Usually. A bath of the same size can go into the same position and be reconnected to the existing taps and waste. The tiles or panelling around it will need resealing and occasionally a small amount of making good. Norbert does not tile, so where a bath change would disturb tiling significantly, he will tell you before starting.

04Do you install new bathrooms or wet rooms?

No. Norbert repairs and replaces failed fittings: a shower, a bath, a tap, a waste, a pump or a tray. He does not fit out bathrooms, wet rooms or ensuites, and does no tiling or underfloor heating. The line is the fitting, not the room. If you are planning a full refit, you need a bathroom installer for that job.

05Can you re-enamel or resurface my bath?

No. Re-enamelling and resurfacing are a separate trade using coatings and spray equipment, and Vision Plumbing does not offer them. If your bath is chipped or dull but sound, a resurfacing specialist is the right call. If it is cracked, leaking or failing structurally, Norbert can take it out and fit a new one.

06Where is water coming from if my ceiling is stained under the shower?

The most common causes are a failed seal around the tray or bath, a leaking waste connection under the tray, or water getting behind cracked grout and sealant on the walls. Less often it is the supply pipework to the valve. Norbert checks each in turn, starting with the simplest, so the fix goes to the right place instead of resealing everything and hoping.

Tell Norbert what needs doing

A line about the job is enough. Norbert reads every enquiry himself and rings you back to talk it through before he quotes.

4.8 out of 5 · 49 reviews on Trustpilot (opens Trustpilot)24 reviews on Checkatrade (opens Checkatrade)

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