--- title: "24 Hour Emergency Plumber, Kent & Sussex | Vision Plumbing" url: https://visionplumbing.co.uk/services/emergency-plumber/ --- # Water Everywhere? Turn It Off, Then Call Find the stopcock and turn it clockwise until it stops. Then ring Norbert on 07379 636676. Vision Plumbing runs a 24-hour emergency call-out. [4.8 out of 5 · 49 reviews on Trustpilot (opens Trustpilot)](https://www.trustpilot.com/review/visionplumbing.co.uk)[24 reviews on Checkatrade (opens Checkatrade)](https://www.checkatrade.com/trades/VisionPlumbingLimited) ## Don’t just take our word for it Read every review on the [reviews](https://visionplumbing.co.uk/reviews/) page. JJustin 5 out of 5 stars, review from Trustpilot > Superb service, came same day and did an amazing job sorting out my blocked sink. Definitely would use again. [via Trustpilot (opens Trustpilot)](https://www.trustpilot.com/review/visionplumbing.co.uk) DDavid Page 5 out of 5 stars, review from Trustpilot > Norbert was very helpful and friendly. He fixed a leak I had in my bathroom very quickly. Definitely will use again! [via Trustpilot (opens Trustpilot)](https://www.trustpilot.com/review/visionplumbing.co.uk) Verified reviewer, job in TN13 **10**/10 on Checkatrade Replace broken toilet cistern > Very speedy response to job request on this website, Norbert called within seconds and agreed to call in for quote later today. Came when said he… [via Checkatrade (opens Checkatrade)](https://www.checkatrade.com/trades/VisionPlumbingLimited) RRob 5 out of 5 stars, review from Trustpilot > True definition of 24/7 great service. Very helpful used his services on 2 occasions went above and beyond each time. Great guy keep up the good work. [via Trustpilot (opens Trustpilot)](https://www.trustpilot.com/review/visionplumbing.co.uk) AAnna 5 out of 5 stars, review from Trustpilot > Excellent communication, explained issue well, supplied a clear itemized quote, good workmanship and overall high efficiency. Would hire again. [via Trustpilot (opens Trustpilot)](https://www.trustpilot.com/review/visionplumbing.co.uk) Verified reviewer, job in TN13 **10**/10 on Checkatrade Unblocked of blocked sewerage drains > Emergency call out on a Sunday evening. Very prompt and came straight away. Sorted the problem straight away and at a fair price for a Sunday night… [via Checkatrade (opens Checkatrade)](https://www.checkatrade.com/trades/VisionPlumbingLimited) DDi 5 out of 5 stars, review from Trustpilot > We always use Norbert’s plumbing service at our restaurant. He is always on time and fully understand what needs to be done. Highly recommend ! [via Trustpilot (opens Trustpilot)](https://www.trustpilot.com/review/visionplumbing.co.uk) TThomas Dixon 5 out of 5 stars, review from Trustpilot > Excellent work - very efficient. Friendly service. I would highly recommend to others. [via Trustpilot (opens Trustpilot)](https://www.trustpilot.com/review/visionplumbing.co.uk) Verified reviewer, job in E16 **10**/10 on Checkatrade Leaking pipe behind a laundry machine > Norbert did the job well and efficiently. He was available at short notice to help. [via Checkatrade (opens Checkatrade)](https://www.checkatrade.com/trades/VisionPlumbingLimited) AAnia Hampton 5 out of 5 stars, review from Trustpilot > Excellent service. Work undertaken in a timely thorough and clean manner. Operator was friendly informative and totally professional. Highly… [via Trustpilot (opens Trustpilot)](https://www.trustpilot.com/review/visionplumbing.co.uk) JJoe 5 out of 5 stars, review from Trustpilot Knowledgable and trustworthy > This firm is professional and do the job well. They turned up on time and they are very knowledgeable. Very trustworthy. I highly recommend them. [via Trustpilot (opens Trustpilot)](https://www.trustpilot.com/review/visionplumbing.co.uk) Verified reviewer, job in TN4 **10**/10 on Checkatrade Clean out blocked drain, used camera to ensure pipework was in good condition. > The quality of the work completed was extremely high, the engineer did not finish the job until he was satisfied the drain was completely clean as… [via Checkatrade (opens Checkatrade)](https://www.checkatrade.com/trades/VisionPlumbingLimited) HHarriet Boulding 5 out of 5 stars, review from Trustpilot > Great service! Norbert is very professional and I am very pleased with the result. Will be recommending him. [via Trustpilot (opens Trustpilot)](https://www.trustpilot.com/review/visionplumbing.co.uk) CCsaba Nyako 5 out of 5 stars, review from Trustpilot > Very professional service from start to finish. Norbert was friendly and knowledgeable and kept me informed at all stages. [via Trustpilot (opens Trustpilot)](https://www.trustpilot.com/review/visionplumbing.co.uk) Verified reviewer, job in TN15 **10**/10 on Checkatrade Fixing a new radiator to the wall and updating pipe work to remove valves on our open heating system > Norbert was absolutely brilliant. He offered great advice, worked efficiently and left everything tidy and well completed. He was also friendly and… [via Checkatrade (opens Checkatrade)](https://www.checkatrade.com/trades/VisionPlumbingLimited) LLauren Ford 5 out of 5 stars, review from Trustpilot Great service for emergency work > I called Vision Plumbing as I could hear water gushing underneath my kitchen. He was able to attend quickly, and found and resolved the issue at a… [via Trustpilot (opens Trustpilot)](https://www.trustpilot.com/review/visionplumbing.co.uk) TTunde Ogunniyi 5 out of 5 stars, review from Trustpilot Prompt emergency response > Norbert was one of several emergency plumbing services I rang overnight after being disappointed by another plumber when seeking assistance for a… [via Trustpilot (opens Trustpilot)](https://www.trustpilot.com/review/visionplumbing.co.uk) Verified reviewer, job in SE15 **10**/10 on Checkatrade Replacing kitchen tap AND replacing pipes under kitchen sink > After exchanging a few text messages Norbert turned up the following day on time with the replacement parts and completed the work in a very… [via Checkatrade (opens Checkatrade)](https://www.checkatrade.com/trades/VisionPlumbingLimited) Vision Plumbing is a **SafeContractor approved** business - [Home](https://visionplumbing.co.uk/) - [Services](https://visionplumbing.co.uk/services/) - Emergency Plumber ## Stop the Water Before It Spreads Shut the stopcock first, because waiting makes the damage worse. Then ring Norbert on 07379 636676 for Vision Plumbing's 24-hour emergency call-out. ## Call Straight Away If - Water coming through a ceiling or light fitting - A pipe spraying or pouring after a freeze - Waste water coming back up a toilet or shower - A cylinder or tank leaking steadily onto the floor - No way to stop water flowing into the property ## First, stop the water Find the stopcock, usually under the kitchen sink, and turn it clockwise until it stops. Then call Norbert on 07379 636676. The phone is answered by the plumber who will come out. - Open the cold taps to drain the pipes - If water is near electrics, switch off at the main if safe - 24-hour call-out across Kent, Medway, Surrey, Sussex and south-east London ## What waiting costs you Water does not stay where it lands. It soaks through floorboards, runs along joists and gets into plaster, insulation and electrics. Stopped in the first half hour, a leak usually means towels and a dehumidifier. - Left overnight, the same leak can bring a ceiling down - Lifted flooring and weeks of drying out can follow - Drain backing up? Stop flushing, running taps and the washing machine ## What happens when Norbert arrives He makes the property safe first: leak stopped, damaged section isolated, water restored to the rest of the house where possible. Then he works out what failed, and visible leaks are usually fixed there and then. - Split pipes, failed joints, burst hoses and cylinders each get their own repair - Hidden sources found by [leak detection](https://visionplumbing.co.uk/services/leak-detection/) without opening up more than needed - Sewage coming back in cleared by emergency [drain unblocking](https://visionplumbing.co.uk/services/drain-unblocking/) from the nearest manhole ## After the emergency Some repairs are finished on the night. Others need a part or a return visit once the area has dried. - Where a part is needed, the house is left dry and usable - You deal with the same man throughout - The finished work carries a one year warranty on parts and labour ## Why people ring Norbert - 20+Years in plumbing - 1 yearWarranty on parts and labour - 24/7Emergency call-out - 1Plumber, start to finish ## What the job covers - Burst and split pipesIsolating the supply, cutting out the damaged length and making a permanent repair where the pipe can be reached. - Leaks through ceilingsTracing water coming through from above to the fitting, joint or pipe that is feeding it. - Failed cylinders and valvesHot water cylinders discharging or leaking, and valves or stopcocks that have failed open. - Backed-up drainsDrains overflowing into the house, cleared with rods or jetting kit brought to the job. - Making safe firstWhere a full repair needs a part, the leak is stopped and the house left dry and usable until he returns. - Not sure what you need?[Quick Quote Online](#quote) ## Emergency Plumber in pictures ## How a job with Norbert runs No call centre and no hand-offs. The same man takes the call, quotes the work and does it. - 01You call or send the formTell Norbert what is happening. He rings back himself to ask the questions that matter before anyone drives out. - 02He comes out and quotesHe looks at the job, explains what has failed and what the fix involves, and gives you the quote before work starts. - 03The work is done and testedFixed, tested and cleaned up, with a one year warranty on parts and labour for the work he has done. ## Often needed alongside emergency plumber - [Leak Detection](https://visionplumbing.co.uk/services/leak-detection/)Hidden water leaks located with thermal imaging and acoustic equipment, so the repair starts in the right place. - [Drain Unblocking](https://visionplumbing.co.uk/services/drain-unblocking/)Blocked sinks, toilets and outside drains cleared, with dig and no-dig drain repair when the pipe itself has failed. - [Plumber](https://visionplumbing.co.uk/services/plumber/)Everyday plumbing repairs and replacements from Norbert himself, backed by over 20 years' experience and a one year warranty. ## Emergency Plumber: questions answered ### 01Where is my stopcock likely to be? In most houses it is under the kitchen sink, where the mains enters. Other common spots are a downstairs cloakroom, under the stairs, inside a utility cupboard or beneath a floor hatch near the front door. In flats it may be in a hallway cupboard or a shared riser. Turn it clockwise until it stops. If it will not move, the outside stop tap under a small cover at the boundary shuts the supply too. ### 02What should I do while I wait for the plumber? Once the water is off, open the cold taps to drain what is left in the pipes. If water is near electrics, or coming through a light fitting, switch the electricity off at the consumer unit if it is safe to reach. Move valuables and furniture out of the way, put down towels and buckets, and take a few photos for your insurer before anything is cleared up. ### 03Is a dripping tap an emergency? Not usually. An emergency is water you cannot control: a burst pipe, a leak coming through a ceiling, a drain backing up into the house or a cylinder discharging. A dripping tap, a slow cistern or a noisy pipe can wait for a normal visit. If you are unsure, ring and describe what you see. Norbert will tell you honestly whether it needs someone tonight or can wait for the morning. ### 04Does the 24-hour call-out mean someone is always available? The 24-hour emergency call-out is Norbert's own promise, and it means you can ring at any hour and reach him directly. Vision Plumbing is one plumber, not a call centre, so he cannot be in two places at once. What he will do is tell you straight away when he can get to you, so you can decide what to do next. ### 05Can a burst pipe be repaired on the same visit? In most cases, yes. Where the damaged pipe can be reached, the split section is cut out and replaced there and then. If the pipe is buried in a wall or floor, or the fitting needs a specific part, Norbert will stop the leak, restore water to the rest of the house where he can, and return to finish the job. Either way the permanent repair carries a one year warranty. ### 06What if the emergency involves a smell of gas? Leave the property, do not use switches, and call the National Gas Emergency Service from outside; the number is on your gas meter and bill. Vision Plumbing does no gas work. Norbert can help locate a gas leak once the supply is made safe, but any repair to gas pipework is handed to a registered gas engineer. A water leak is his job; a gas leak is the gas emergency service first. ## Tell Norbert what has happened A line about the job is enough. Norbert reads every enquiry himself and rings you back to talk it through before he quotes. [4.8 out of 5 · 49 reviews on Trustpilot (opens Trustpilot)](https://www.trustpilot.com/review/visionplumbing.co.uk)[24 reviews on Checkatrade (opens Checkatrade)](https://www.checkatrade.com/trades/VisionPlumbingLimited) [07379 636676](tel:+447379636676) 24 hours, for emergencies ## Further reading - Emergency plumber in Sevenoaks with a 24-hour call-out: Norbert answers the phone himself, stops the leak and repairs it properly. Talk to Norbert now.[Emergency Plumber in Sevenoaks](https://visionplumbing.co.uk/resources/emergency-plumber-sevenoaks/)